The following video shows how a new user can register on the site and update their profile. It also covers how an existing user can recover their password. The video is 7:30 mins long.
A likely problem that new users face is receiving the Douglas Diary registration email into their Spam or Junk folder. Users should check there for their registration email or password recovery emails they fail to land in their inbox.
If after watching the above, you are still stuck or need help with anything else, please contact my webmaster using the form below